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Important: Action required for agent brand assignments in department spaces
Edited Aug 07, 2025
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Announcing the removal of the 'Connect other' option to add support addresses
Announcing the auto assist tab in the Zendesk Copilot: Agent productivity dashboard
Edited Aug 06, 2025
Announcing a modernized version of the Ticket settings page
What is being removed [updated: August 2025]
Edited Aug 05, 2025
Release notes through 2025-08-01
Edited Aug 04, 2025
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